SHIPPING

Standard Shipping Standard mail shipments are charged at $15.00 with $6.00 increments and will ship from within the US if the item is in stock at our US fulfillment center. Most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 4-7 days.

All international orders are currently shipped from our offices in the US. One shipping method is offered, Standard.

Standard Shipping

Standard Shipping Standard mail shipments are charged at $15.00 with $8.00 increments for each additional single pack and will ship from within the US if the item is in stock at our US fulfillment center. Most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 6-14 days.

Processing times vary depending on the destination country. Shipments to Europe and Africa use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours.

*We are unable to offer guarantees on shipping times and your order may take longer than stated here for a variety of reasons outside of our control. Expect delays around the holiday season.

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country.

Because of this, Paws Jawz unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed & sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information, this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting our customer service team. For standard mail shipments further tracking information may be available on the destination country local postal service website.

For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Australia Post website.

If your Paws Jaws is defective, by all means, let us get you a new one. Just email us at hello[at]pawsjawz.com and put “Returns” in the subject line. We’ll shoot you some simple instructions. If you purchased your Paws Jaws at your local pet store, it’s probably faster if you just go through them.